Senior Technical Enablement Program Manager

Role overview

This senior role sits within a technical enablement organization supporting a fast-growing cloud security platform. The position owns the design and delivery of enablement programming that prepares technical field teams—covering sales engineering, architecture, professional services, and support—to position, deploy, and troubleshoot the product effectively. It serves as the connective tissue between product, engineering, and the technical customer-facing audience, ensuring deep product expertise across all technical touchpoints.

Responsibilities

- Represent the technical field during new product introductions, translating architectural changes into deployment, troubleshooting, and limitation guidance the field can act on. - Convert product updates into field-ready toolkits, including implementation playbooks, API documentation summaries, troubleshooting trees, and configuration SOPs. - Lead high-impact enablement sessions for technical audiences, designing clear presentations and adapting content to audience needs. - Own lifecycle management of enablement content, partnering with content and governance teams to refresh or retire outdated documentation. - Measure program effectiveness through field data, engagement metrics, and feedback, driving continuous improvement. - Act as a strategic advisor to field leaders and enablement leadership, building trusted relationships across technical and product organizations.

Requirements

- 5+ years in technical enablement, technical program management, or technical customer engagement within a high-tech B2B environment. - Advanced knowledge of cloud security principles, architecture, and technical troubleshooting. - Demonstrated ability to manage multiple complex, cross-functional projects while communicating clearly with executives and individual contributors. - Experience influencing senior leadership and driving decision-making with strong initiative and ownership. - Track record partnering with product management, enablement, operations, and technical leadership.

Nice to have

- Background supporting or enabling technical sales, architecture, professional services, or technical support teams. - Experience turning technical product specifications into playbooks, troubleshooting guides, and configuration SOPs.

Benefits and work setup

- Full-time role with compensation including base salary, bonus, equity, and benefits. - US base pay range of $136,000–$185,000 USD; compensation varies by location. - No visa sponsorship offered.