Solutions Engineer, Post-Sale (Remote LATAM or US)

Role overview

Own the post-sale technical relationship for a portfolio of customers, helping them turn business goals into working communication and automation solutions. You will scope needs, build workflows and AI agents, connect customer data, and guide accounts from onboarding through renewal and expansion. The role is especially focused on staffing businesses and requires balancing technical delivery, customer outcomes, and commercial performance.

Responsibilities

- Configure workflows, voice and text agents, automations, and data syncs without relying on engineering for each build. - Gather technical requirements, translate them into solutions, and test implementations before launch. - Serve as the primary technical advisor from onboarding through go-live, renewal, and account growth. - Manage several customers and projects, prioritizing work by expected customer impact. - Contact customers proactively, set clear expectations, and address risks before they escalate. - Track usage against customer business outcomes, own retention measures, and identify suitable expansion opportunities.

Requirements

- Two to five years in solutions engineering, sales engineering, technical consulting, or another customer-facing technical role, preferably in SaaS. - Clear written and verbal communication, with consistent follow-through and expectation setting. - Comfort learning software tools and building useful solutions; coding is not required. - Ability to work independently, stay organized, and manage multiple customer priorities. - A consultative approach that investigates the underlying need and recommends an effective solution. - Interest in customer outcomes, account retention, and expansion, alongside technical problem solving.

Benefits and work setup

Remote position open to candidates in Latin America or the United States, with working hours aligned to the Eastern time zone. Compensation is experience-based and includes monthly performance bonuses. The role offers direct customer ownership and the chance to help shape a developing customer success function.