Enterprise Solutions Engineer, Post-Sale (Remote LATAM or US)

Role overview

Own the post-sale technical relationship for a focused portfolio of large, complex customer accounts. You will design and implement workflows, AI agents, automations, and data connections that address customer needs, then guide adoption, retention, and growth. The work involves coordinating stakeholders across customer leadership, recruiting, and operations teams, particularly in staffing environments.

Responsibilities

- Scope customer requirements and build communication workflows, voice and text agents, automations, and data integrations. - Validate configurations and integrations before launch, and guide customers through onboarding and implementation. - Act as a trusted technical advisor and primary contact through adoption, renewal, and expansion. - Coordinate relationships and account plans across executives, recruiters, and operations stakeholders. - Proactively communicate, identify risks early, and connect product usage to customer business outcomes. - Own retention performance, identify expansion opportunities, and share customer wins that can support future sales.

Requirements

- At least five years in solutions engineering, sales engineering, technical consulting, or a related customer-facing technical role. - Experience leading complex technical rollouts for large customers. - Strong communication skills and the ability to align multiple stakeholders around clear plans. - Comfort learning and configuring software tools to build customer solutions; coding is not required. - Commercial judgment, including awareness of retention risks, expansion opportunities, and customer value. - Self-direction, calm prioritization, and a consultative approach to problem solving.

Benefits and work setup

Remote position open to candidates in Latin America or the United States, with working hours aligned to the Eastern time zone. Compensation is experience-based and includes monthly performance bonuses. The role centers on a focused book of complex accounts and offers the opportunity to help shape a growing customer success function.