Enterprise Customer Project Manager (Remote LATAM or US)

Role overview

Manage customer projects from initial scoping through launch and follow-on work, while owning the broader customer relationship. The portfolio includes large, complex accounts with multiple stakeholders and significant operational needs. You will keep projects moving through clear plans and communication, learn the software well enough to build workflows and automations, and help customers realize value that supports retention and growth.

Responsibilities

- Define project scope, timelines, owners, and milestones, and drive work through launch and measurable outcomes. - Align customers and internal teams using prepared meetings, agendas, written recaps, and shared success plans. - Own the customer relationship from onboarding through renewal and expansion, not just individual implementations. - Build the workflows, AI agents, and automations needed for customer projects using the product’s configuration tools. - Coordinate executives and operational users across complex accounts, proactively addressing risks and blockers. - Connect project adoption to customer outcomes and identify opportunities for further value.

Requirements

- At least five years managing complex projects with multiple stakeholders and real deadlines, ideally in customer-facing work. - Strong written and verbal communication, including clear meeting facilitation and follow-up. - Ability to plan and prioritize independently across a portfolio of projects and customers. - Comfort learning software and building practical solutions with configuration tools; coding is not required. - Consultative problem-solving skills and sound judgment about which work will produce customer value. - Experience in software is helpful; project management experience from construction, engineering, or operations may also be relevant.

Benefits and work setup

Remote position open to candidates in Latin America or the United States, with working hours aligned to the Eastern time zone. Compensation is experience-based and includes monthly performance bonuses. The role offers ownership of complex customer projects and the chance to contribute to a developing customer success team.