Remote job
Customer Project Manager (Remote LATAM or US)
Job details
About this role
Role overview
Manage customer projects from kickoff through launch and ongoing account growth. You’ll guide customers toward measurable outcomes, build familiarity with their workflows and communication tools, and coordinate onboarding, implementation, renewals, and expansion across a portfolio of accounts.
Responsibilities
- Scope projects, set timelines and owners, and track work through launch and delivery of results. - Prepare customer calls, share clear agendas and recaps, and maintain plans that keep everyone aligned on next steps. - Learn the product well enough to configure workflows, AI agents, and automations for customer needs without relying on engineering for each change. - Manage several customers and projects at once, prioritizing work by customer impact and addressing risks proactively. - Connect product usage to the business results customers value; monitor retention and identify opportunities to expand accounts. - Work primarily with staffing customers and understand how their recruiting data and systems inform the solutions they need.
Requirements
- 2–5 years of experience managing projects with real deadlines and stakeholders; customer-facing work is preferred. - Clear, reliable communication in writing and on calls, including setting expectations and keeping customers informed. - Strong organization, initiative, and composure while managing multiple priorities independently. - Curiosity and comfort learning technical products and building useful solutions; coding is not required. - A consultative approach: investigate the reason behind a request and recommend a solution that fits the customer’s goals. - Commercial awareness and readiness to take responsibility for account retention, growth, and customer outcomes.
Benefits and work setup
- Remote role open to candidates in Latin America or the United States, with working hours aligned to the Eastern time zone and an 8 a.m. ET start. - Compensation is based on experience and includes monthly performance bonuses.