Remote job
Associate Solutions Engineer, Post-Sale (Remote LATAM or US)
Job details
About this role
Role overview
Design and configure technical solutions that help customers automate communications and business processes. This early-career, post-sale role combines hands-on implementation with customer partnership: you’ll translate customer needs into workflows, AI agents, automations, and data connections, then support customers as they adopt and grow their use of the product. New graduates are welcome, with coaching and increasing ownership as you build experience.
Responsibilities
- Scope customer requirements and build workflows, voice and text agents, automations, and data syncs with customer systems. - Test and verify configurations before launch, and troubleshoot issues as customers begin using them. - Serve as a technical point of contact from onboarding through renewal and account expansion. - Learn through call shadowing and coaching, then take on more customer ownership as your skills develop. - Reach out proactively, clarify questions early, and help prevent issues from becoming escalations. - Connect product usage to customer business outcomes, monitor retention, and surface opportunities for additional use.
Requirements
- 0–1 years of experience; new graduates are encouraged to apply. - A STEM, engineering, or technical degree, or evidence of entrepreneurial work such as starting, building, or running a project or venture. - Strong written and verbal communication, with the ability to set clear expectations and keep people informed. - Interest in understanding how software works and using tools to build practical solutions; coding is not required. - Curiosity, coachability, initiative, and the ability to organize work and priorities independently. - A consultative mindset that explores customer goals and recommends an appropriate solution.
Benefits and work setup
- Remote role open to candidates in Latin America or the United States, with work hours aligned to the Eastern time zone and an 8 a.m. ET start. - Compensation is based on experience and includes monthly performance bonuses.