Associate Customer Project Manager (Remote LATAM or US)

Role overview

Help customers plan and deliver projects using communication and automation software, from initial kickoff through launch and ongoing account growth. This associate-level, customer-facing role is suited to someone at the start of their career who can learn quickly, communicate clearly, and keep work organized. You’ll receive coaching and shadow experienced teammates before taking on more responsibility for your own customers.

Responsibilities

- Help scope projects, establish timelines and ownership, and track tasks through launch and delivery of customer outcomes. - Prepare for customer meetings and send agendas, recaps, and success plans that clarify decisions and next steps. - Learn to configure product workflows, AI agents, and automations to support customer projects. - Coordinate several customer tasks at once and raise risks or questions early. - Contact customers proactively to clarify needs and help prevent issues from escalating. - Learn to connect product adoption to customer results and identify retention or account-growth opportunities.

Requirements

- 0–1 years of experience; new graduates are welcome. - Strong written and verbal communication, including a willingness to keep customers and teammates regularly informed. - A curious, coachable approach and the ability to learn new tools and processes quickly. - Interest in technical products and building practical solutions; coding is not required. - Initiative, organization, and the ability to stay calm while priorities shift. - A consultative approach to understanding what customers need and helping plan an effective solution.

Benefits and work setup

- Remote role open to candidates in Latin America or the United States, with working hours aligned to the Eastern time zone and an 8 a.m. ET start. - Compensation is based on experience and includes monthly performance bonuses.