HR Workday Ops Analyst

Role overview

Maintain and improve a global organization’s Workday HCM environment, serving as the functional and technical link between HR teams and enterprise technology. The role combines configuration, reporting, complex user support, data management, and release governance, while also identifying practical opportunities to use Workday AI and automation in HR processes.

Responsibilities

- Configure and optimize Workday HCM core processes, including business process rules, validations, and notifications. - Build and maintain custom reports and dashboards to support operational decisions. - Investigate and resolve system errors, data discrepancies, and tenant issues escalated by global users. - Triage advanced support tickets, identify root causes, and implement sustainable configuration fixes within an Agile team. - Use Enterprise Interface Builder for bulk data loads, protect data integrity, and coordinate with integration teams on connector and web service touchpoints. - Assess, regression-test, and deploy Workday’s twice-yearly feature releases, including evaluation of new capabilities.

Requirements

- Bachelor’s degree in human resources, business administration, information technology, or a related field. - Hands-on experience as a Workday analyst; the source does not specify a minimum number of years. - Proficiency in Workday HCM Core, custom security configuration, advanced Report Writer, and EIBs. - Experience with calculated fields, complex matrix or composite reports, and EIB mass updates. - Understanding of domain and business process security policies. - Advanced or fluent written and spoken English for work with global teams. - Familiarity with, or strong interest in, Workday’s AI roadmap and practical AI use in HR technology.

Nice to have

- Workday certifications.