Customer Success Enablement Specialist

Role overview Design and deliver learning that helps customer success managers onboard effectively and continue developing their product, account management, and commercial skills. You will assess team needs, create practical resources, and work with customer success and sales enablement leaders to keep training aligned with business priorities. The position is fully remote from Spain.

Responsibilities - Build and lead onboarding that introduces new customer success managers to the product, customers, and partnership approach. - Create ongoing curricula covering product releases, industry developments, account management, and expansion opportunities. - Use assessments and other data to identify capability gaps and shape training around business priorities. - Deliver learning through workshops, virtual sessions, and e-learning for teams with varied experience. - Turn API capabilities, product updates, and workflows into practical exercises, job aids, visual guides, and playbooks. - Partner with customer success leadership and sales enablement on accountability, process updates, and consistent training.

Requirements - Two to four years of experience in customer success training or enablement. - Understanding of the B2B customer lifecycle, including discovery, handoffs, pipeline management, retention, and expansion. - Strong working knowledge of Salesforce and a customer success platform such as Planhat, Gainsight, Totango, HubSpot, Zendesk, or ChurnZero. - Experience designing polished training materials and e-learning; proficiency with Articulate or a comparable authoring tool. - Confident facilitation and presentation skills, including the ability to explain technical capabilities and complex workflows clearly. - Legal authorization to work in Spain; employment visa sponsorship is unavailable.

Nice to have - Previous experience managing a customer portfolio as a customer success manager. - Familiarity with MEDDPICC or a similar sales or customer success methodology. - Experience partnering across customer success, sales operations, product marketing, and management teams.