Support Operator EMEA (m/f/x)

Role overview Help esports tournaments run smoothly by monitoring live data feeds and responding to customer and operational issues. You’ll work with tournament organizers, publishers, and clients before, during, and after events to support accurate collection and timely distribution of official game data.

Responsibilities - Coordinate with tournament organizers to configure events and content for data collection and distribution. - Monitor live feeds for accuracy, integrity, delays, and interruptions. - Investigate real-time data discrepancies and feed issues, resolving them where possible and escalating when needed. - Respond to customer questions through channels such as email, Slack, Discord, Telegram, and Teams. - Record data quality and process issues, and share recurring feedback to help improve products and operations. - Keep internal and customer-facing knowledge resources up to date while building familiarity with supported games and tools.

Requirements - Customer-first approach and prior experience in a customer-facing support role. - Interest in competitive gaming and understanding of tournament formats, rules, and structures. - Strong written and spoken English; additional languages are an advantage. - Experience with collaboration tools such as Slack, Google Workspace, Discord, or Teams. - Availability to work shifts and weekends when required.

Nice to have - Familiarity with games such as CS2, Valorant, Dota 2, or PUBG; knowledge of other competitive titles is also useful. - Some computer science knowledge.