Remote job
Client support manager (Poland)
Job details
About this role
Role overview Provide customer support for users in the Polish market of an online English learning service for children. You will help resolve lesson-related issues, handle more complex questions through chat or phone, and contribute Polish translations and improvements to automated support.
Responsibilities - Assist Polish-speaking users when problems arise during lessons. - Resolve complex customer enquiries through chat and phone. - Translate or review Polish-language instructions and response templates. - Help maintain and improve chatbot-based, non-assisted support.
Requirements - Advanced Polish, at least C1. - English proficiency at B2 or above. - Confident everyday computer skills. - Strong organization and the ability to manage a high volume of information. - A responsible, considerate approach to customer support.
Nice to have - Experience working in a language school.
Benefits and work setup - Fully remote, full-time position with a 40-hour workweek. - Schedule: Sunday through Wednesday, 12:00–23:00 Polish time.