Solutions Lead, Clinical & EHR Systems

Role overview

Build a new enterprise solutions capability focused on clinical data and health system integrations. You’ll connect technical discovery before a sale with deployment and ongoing support, making sure proposed integrations are feasible, secure, and repeatable. The work centers on EHRs, interface engines, and the census, admission, discharge, transfer, acuity, and assignment data used in staffing decisions; scope may expand into patient flow and capacity management.

Responsibilities

- Lead technical discovery with enterprise customers, identifying EHR vendor and version, interface engine, available data feeds, data ownership, team capacity, and security requirements. - Work with growth teams to assess integration feasibility and set realistic expectations before customer commitments are made. - Scope the smallest useful data feed, limit sensitive patient information, and guide integrations through privacy, security, and compliance reviews. - Partner with deployment teams on unit and department mapping, feed testing, and validating census data against hospital workflows. - Step into complex deployments and escalations, and distinguish configuration or implementation issues from product gaps that need engineering. - Turn recurring solutions into reusable integration patterns, discovery guides, documentation, and training; share common customer needs with product and engineering teams.

Requirements

- Hands-on integration or implementation experience with a major EHR, such as Epic, Oracle Health, or Meditech. - Working knowledge of HL7 v2, especially ADT, FHIR, interface engines, hospital change control, and interface-team constraints. - Understanding of HIPAA, minimizing protected health information, business associate agreements, and healthcare security reviews. - Confidence leading technical discussions with CIO organizations, clinical informatics, interface, and security teams from pre-sales through implementation. - Ability to bridge sales and post-sales delivery, create repeatable solutions, and identify when engineering involvement is needed. - Interest in building a new function and defining how it works as the customer base grows.

Nice to have

Experience with clinical operations, staffing ratios, patient assignments, patient flow, bed boards, transfer centers, or capacity command centers.

Benefits and work setup

US-based role with 40–50% travel to customer sites; a hybrid office option is mentioned for San Francisco. Benefits listed include health, dental, and vision coverage, a 401(k) match, flexible paid time off, travel funding, a wellness stipend, and relocation support for eligible employees.