SRE - Compute (Linux, Kubernetes, Containers)

Role overview Provide hands-on engineering support for an internal compute platform, helping developers onboard, troubleshoot issues, and use Kubernetes and container-based workloads successfully. The work combines customer support with deep investigation across Linux systems, networking, Docker, and Kubernetes. The schedule is aligned to 8 a.m.–5 p.m. Pacific, with the listed remote locations in Brazil, Chile, Colombia, or Mexico.

Responsibilities - Guide internal users through platform onboarding and respond to questions through community channels and ticketing systems. - Investigate and resolve Kubernetes issues involving workloads, scheduling, services, networking, and access controls. - Troubleshoot Docker images, builds, containers, and runtime environments. - Diagnose Linux server issues involving system services, filesystems, and resource constraints. - Debug network problems involving TCP/IP, DNS, routing, and firewalls, using tools such as `tcpdump`, `ss`, `strace`, `traceroute`, and `dig`. - Write clear technical tickets, incident summaries, runbooks, and knowledge base articles.

Requirements - Strong fundamentals in Linux, Linux networking, Docker, and Kubernetes. - Ability to investigate system behavior using command-line diagnostic tools, including `journalctl`, `top`, and `htop`. - Clear spoken and written English, with organized follow-through and careful attention to detail. - Structured problem-solving skills and the ability to work independently with distributed teams.

Nice to have A computer science or related engineering degree; experience supporting private cloud or internal platform teams; or familiarity with Spark, Kafka, or distributed systems.

Benefits and work setup Remote-first work with the listed time-zone coverage. The role offers autonomy, collaboration across a distributed team, and opportunities to work on technically complex systems.