Technical Support Representative - Temporary

Role overview

This temporary, front-line customer support role assists users and site staff with public Wi-Fi, VoIP, and television services. It combines account and billing inquiries with basic technical troubleshooting, using online diagnostic tools and escalating broader network problems when remote support cannot resolve them. The work is in a 24/7 call-center environment, and the contract may offer a path to a permanent role based on performance.

Responsibilities

- Help end users and location staff with service questions, account matters, and connectivity problems. - Use diagnostic tools to investigate Wi-Fi and other service issues and guide customers through troubleshooting. - Monitor deployed networks and escalate issues for field dispatch when a problem appears to affect multiple users. - Handle a range of inquiries, including service and rate-plan questions. - Complete related support tasks as assigned.

Requirements

- High school diploma or GED. - Clear, warm, and professional written and verbal communication, with a customer-focused approach. - General knowledge of personal computer networking and the ability to analyze problems and find practical next steps. - Strong time management and multitasking skills; typing speed of at least 35 words per minute. - Willingness to work shifts across any day or time in a 24/7 call center, and attend weekday training for up to four weeks. - Reliable wired Ethernet internet connection.

Nice to have

Experience setting up or managing a wireless network at home or in an office.