IT Infrastructure & Support Analyst

Role overview Support and improve corporate IT infrastructure across cloud and on-premises services, with a focus on secure, dependable systems and a responsive employee support experience. The role combines help desk work with escalated troubleshooting, endpoint and identity administration, infrastructure monitoring, and project participation.

Responsibilities - Respond to employee support requests and resolve escalated issues involving identity, devices, networks, collaboration tools, authentication, access, and cloud services. - Administer Microsoft 365, Entra ID, Intune, Azure, Windows, and macOS services; provision and adjust accounts and access during employee onboarding and departures. - Deploy, configure, inventory, secure, and decommission laptops and other endpoints; support endpoint protection and incident response workflows. - Monitor system health, capacity, availability, and performance; investigate alerts, identify incident causes, and coordinate service restoration. - Review recurring tickets for trends and recommend automation or process changes; maintain system diagrams, asset records, standards, runbooks, and knowledge articles. - Coordinate with vendors and service providers, contribute to infrastructure upgrades and migrations, and provide scheduled on-call support when needed.

Requirements - At least three years supporting enterprise infrastructure, systems administration, cloud services, and networking. - Hands-on administration of Microsoft 365, Entra ID, Intune, Azure, Windows, and macOS. - Working knowledge of TCP/IP, DNS, DHCP, VPNs, firewalls, wireless networks, and common troubleshooting methods. - Experience with endpoint management, patching, device compliance, security tools, and software deployment across mixed devices. - Understanding of identity and access management, least privilege, multifactor authentication, single sign-on, and role-based access. - Able to analyze and document technical issues, manage competing priorities independently, communicate clearly, and escalate risks appropriately.

Benefits and work setup The role requires working from an office at least three days per week, with occasional travel or after-hours support. The listed compensation range is $80,000–$90,000. Benefits include medical, dental, and vision coverage; retirement plan with company match; paid leave and holidays; parental leave; life and disability coverage; and a monthly utility allowance. Additional offerings include an employee assistance program, product discounts, wellness activities, and a paid volunteer day.