Senior Support Engineer I

Role overview Take ownership of difficult technical support escalations involving data quality, recommendations, forecasts, integrations, and data feeds. The work combines investigation, tooling, automation, and cross-team leadership: resolve customer-impacting problems, measure the results, and reduce the chance that similar issues return. This is a senior individual contributor role with broad responsibility for shaping and delivering initiatives.

Responsibilities - Investigate complex escalations end to end, identify root causes, and coordinate fixes with the teams responsible for affected systems. - Scope and lead initiatives that improve support outcomes, such as reducing handling time, repeat escalations, or tickets requiring manual resolution. - Establish baselines, measure results after changes, and share regular impact updates with relevant teams and leaders. - Build tools and workflows using SQL, Python, dashboards, notebooks, and support automation to reduce repetitive work. - Develop AI-assisted workflows and enablement materials that help frontline support resolve issues more effectively. - Build product and data expertise, communicate progress and blockers proactively, and present findings to technical and business stakeholders.

Requirements The source describes deep technical support, solutions, or data engineering experience and the ability to work autonomously on broad goals. It does not provide a complete, reliable list of required years, qualifications, or technical skills for this specific role.

Benefits and work setup U.S. full-time employees are offered medical, dental, and vision coverage, mental health support, a 401(k) with company match, and equity. Other provisions include a home office stipend, coworking access, professional development funds, monthly wellness and telecommunications stipends, and flexible paid time off. Remote work is available in specified U.S. states.