Technical Support Engineer

Role overview

This technical support engineer helps operate and maintain satellite communications systems for government and commercial users. The role spans remote customer and production support as well as on-site deployments, testing, training, maintenance, and troubleshooting for network hubs, remote terminals, and related equipment.

Responsibilities

- Support day-to-day network operations remotely, including initial configuration, performance monitoring, trend analysis, and problem resolution. - Respond to customer questions and technical issues by phone and email, coordinating with internal teams as needed. - Participate in a 24/7 on-call rotation. - Travel for domestic and international installations, testing, user training, and maintenance. - Maintain and repair hardware, networking, and RF components; perform software testing, integration, and configuration changes. - Coordinate with software, hardware, electrical, networking, configuration management, information assurance, and technical publications teams.

Requirements

- At least 5 years of experience with RHEL, Ansible, and Cisco technologies. - Experience operating and troubleshooting satellite communications networks and terminals. - Experience with Linux-based servers and IP networking across the OSI model. - Cisco or Linux certification, and Security+ certification. - Ability to support a mix of remote work and on-site assignments, including participation in on-call support.