Technical Solutions Analyst - Arizona

Role overview

A senior technical escalation role supporting enterprise clients on data-driven applications, databases, and integrations. The position serves as the final point of contact for high-stakes technical issues, combining hands-on troubleshooting with cross-team collaboration, mentorship, and process improvement. Candidates must reside in Arizona and ideally align with Pacific Time Zone hours.

Responsibilities

- Serve as the final escalation point for highly complex, visible, and sensitive client technical issues, applying expert judgment and creative problem-solving to drive resolution. - Provide advanced troubleshooting and support for data-driven applications, relational databases, networking protocols, APIs, Java, Linux, and related enterprise technologies. - Act as a customer support liaison during pre- and post-implementation phases, ensuring technical readiness, continuity, and alignment with customer requirements. - Partner with product, engineering, and support teams to communicate customer needs, support emerging technology rollouts, and develop scalable support processes and standards. - Provide work leadership, technical guidance, and mentorship to less senior support staff, and manage complex escalations routed from Tier 2 analysts. - Create, edit, and maintain technical knowledge base articles and best practice documentation, and maintain shared support environments including virtual environments, databases, and shared instances. - Fulfill on-call support responsibilities on a rotational basis.

Requirements

- 6+ years of relevant experience in technical support, application troubleshooting, or systems engineering in a customer-facing or enterprise environment. - Strong SQL and relational database experience with hands-on work in REST and SOAP API/web services. - Knowledge of Oracle and SAP environments, with Linux/Unix exposure, shell programming, FTP scripting, and related systems and scheduling tools. - Demonstrated experience troubleshooting data-driven applications connected to relational databases, XML sources, and high-volume web services. - Deep understanding of networking protocols and proven debugging skills across a broad range of technologies and programming languages. - Proven ability to manage high-stakes customer escalations with composure, professionalism, and sound judgment under pressure; able to operate independently and consult management as needed. - Must reside in Arizona; ideally located on the West Coast or able to consistently work Pacific Time Zone hours. - A Master's degree in a relevant STEM discipline is welcome, including candidates completing or recently completing academic programs; equivalent combinations of education, training, and professional experience are accepted in lieu of a formal degree.

Nice to have

- Experience with SAP NetWeaver architecture, integration technology, ABAP web services, and SAP Mobility platforms. - Experience developing or maintaining Big Data and Fast Data application environments. - Familiarity with Data Governance, Data Security, and Data Operations practices. - Experience with VM environments, NAS, mainframe systems, and job scheduling tools such as TWS or ECG. - Prior experience supporting ERP tax integration solutions or enterprise software implementations.

Benefits and work setup

- US base salary range of $86,600 to $112,500, with eligibility for a bonus plan and/or equity grants depending on role and performance. - Pay may vary based on skills, experience, location, and business needs, and will not fall below applicable local minimum wage requirements. - Role includes rotational on-call support responsibilities and shared environment maintenance, with opportunities for further growth and career progression.