Hotel Customer Support Coordinator | Remote

Role overview This remote position supports clients through every stage of hotel and resort planning, from initial inquiry to confirmed reservation. Coordinators research suitable properties, compare available options, organize booking details, and answer accommodation-related questions in a helpful, personalized manner. The work suits dependable, people-oriented individuals who enjoy researching destinations and providing thoughtful service, with training and online booking resources supplied.

Responsibilities - Guide clients through hotel and resort research, factoring in preferences, travel dates, and budget considerations - Evaluate accommodations, property features, room options, amenities, and available services to recommend suitable stays - Walk clients through booking steps, confirm reservation details, and communicate updates clearly - Handle modification requests, general inquiries, and other reservation-related needs with professionalism - Maintain accurate client preference records and follow established documentation procedures - Provide timely follow-up throughout the planning and booking lifecycle using approved online platforms and industry resources

Requirements - Strong customer service orientation with solid interpersonal and rapport-building skills - Clear written and verbal communication abilities - Strong attention to detail and organizational habits when handling multiple bookings - Comfort researching and comparing information across online sources and learning new reservation platforms - Ability to manage several requests independently and follow through reliably - Must be at least 18 years old with a reliable computer and stable internet connection

Nice to have - Prior experience in customer service, hospitality, reservations, or a related field, though it is not required

Benefits and work setup - Fully remote work environment - Flexible scheduling arrangements - Initial training plus ongoing educational resources - Access to booking platforms and reservation tools - Supplier, property, and destination reference materials - Continued learning opportunities related to accommodations and vacation planning - Compensation listed in the range of $45,000–$65,000 per year