Senior Customer Care Specialist

Role overview A senior customer care specialist role focused on supporting rental car customers with tolls and violations, operating within a structured, growth-oriented contact center environment. The position emphasizes one-stop resolution, accuracy across multiple systems, and a customer-first, empathetic approach in a fast-paced inbound call setting.

Responsibilities - Deliver one-stop resolution for rental car customers regarding tolls and violations, providing education on products and services along the way - Share account information and statuses, resolve product or service issues, and process payments - Maintain a positive, professional, and empathetic customer-focused demeanor on every interaction - Navigate multiple Windows-based computer applications confidently to access tools and online resources for accurate information delivery - Build and sustain product, process, and technical knowledge relevant to assigned services - Adapt communication style to the audience and document each customer interaction clearly and concisely

Requirements - High school diploma or GED equivalent - At least 2 years of customer service experience, including a minimum of 1 year in a fast-paced inbound call center - Proficiency with Windows-based applications, including Office and Outlook - Minimum typing speed of 30 words per minute - Strong interpersonal skills with the ability to work effectively with varied personalities - Demonstrated reliability, dependability, schedule adherence, and consistent attendance - Flexibility to work shifts between 8:30AM and 8:30PM Eastern, Monday through Friday, and 10AM to 5PM on Saturdays

Nice to have - Bilingual skills, with Spanish being a plus