Client Success Manager

Role overview Manage the most strategic, high-value client accounts for a payments technology platform serving industries such as consumer lending, iGaming, property management, and tolling. This senior, client-facing role blends consultative selling, technical product expertise, and cross-functional project leadership to grow revenue and deepen customer outcomes.

Responsibilities - Own a portfolio of complex, high-value B2B accounts, driving retention, expansion, and revenue growth through consultative engagement. - Deliver product demos and tailored presentations that translate technical payment capabilities into clear business value. - Recommend transformative solutions that integrate with the platform, working closely with engineering and support teams on customization. - Guide clients through API integrations, batch processing, and data exchange, troubleshooting advanced technical challenges as needed. - Lead multi-stakeholder, cross-functional projects that align account strategy with broader business objectives. - Train client-side teams on platform functionality to enable self-service and reduce dependence on internal support.

Requirements - 7+ years in client success, account management, or sales, with a focus on high-value B2B relationships, ideally within the payments industry. - Proven track record of meeting or exceeding revenue targets through consultative selling and account expansion. - Strong understanding of payments platforms, including batch processing, API integration, and data exchange. - Demonstrated ability to lead high-impact projects that align technical work with business goals. - Excellent communication and negotiation skills, with the confidence to influence executive-level stakeholders. - Bachelor's or Master's degree in Business, Marketing, or a related field.

Benefits and work setup - Annual base salary range of $110,000–$130,000 USD, with potential additional compensation outside this band based on experience and location. - Stock options following a standard startup vesting schedule (1-year cliff, 4-year total). - Premium medical, dental, and vision coverage fully paid for employees, plus company-sponsored life and disability insurance, paid parental bonding leave, sick leave, jury duty, and bereavement leave. - 401(k) plan, 13 scheduled holidays, flexible time off (typical teammates take ~3–4 weeks per year), and volunteer time off. - Monthly $50 communication stipend, a $250 WFH setup stipend, and reimbursements for peripherals such as a monitor (up to $400) and keyboard/mouse (up to $200). - Remote-first environment within a team of 300+ employees spread across 41 U.S. states.

Nice to have - Prior experience working alongside applied science, engineering, or platform product teams on integrations.