Field Support Representative, Customer Services - Ohio

Role overview

A member-focused support role based in or near the greater Columbus, Ohio area, combining remote member care with regular in-person visits to client worksites. The position centers on helping people navigate their health plan benefits, solving issues on the spot, and acting as a trusted in-person resource for employer groups across the state.

Responsibilities

- Travel to client group locations across Ohio to deliver in-person support to members using their health plans. - Serve as the primary on-site contact for employer groups after enrollment and during periods of elevated need. - Partner with account management colleagues to build relationships with HR teams and key contacts at client organizations. - Handle routine member service remotely through phone calls, web chats, and email with prompt, friendly resolution. - Develop rapport with members so each interaction feels personal rather than transactional.

Requirements

- Must currently live in or near the greater Columbus, Ohio area. - Reliable personal transportation and willingness to travel up to 30%, including occasional trips of roughly three hours one way. - Strong written and verbal communication skills with the ability to work independently. - A solutions-first approach, treating member concerns as problems to solve. - Genuine empathy, strong people skills, and the ability to put others at ease. - Flexible availability to meet members when and where they need support.

Nice to have

- Bilingual language skills. - Prior experience in healthcare or insurance.

Benefits and work setup

- Remote-first position with regular local field travel; travel expenses are reimbursed. - Base compensation around $54,000 plus an equity package. - Comprehensive medical, dental, and vision coverage with no waiting period. - 401(k) retirement plan, paid vacation, and company holidays. - High-visibility role with room to grow into new opportunities over time.