IT Service Management Lead

Role overview Provide day-to-day IT support and help maintain the systems and infrastructure employees rely on. The listed work covers end-user troubleshooting, computer and network administration, security upkeep, documentation, and support for IT initiatives. The source does not provide role-specific experience or education requirements.

Responsibilities - Troubleshoot hardware, software, and network problems reported by end users. - Install, configure, and maintain computer systems, servers, and network infrastructure. - Monitor and maintain protections such as firewalls, antivirus tools, and data backups. - Resolve technical issues in a timely manner and assist with IT projects and initiatives. - Keep system, process, and procedure documentation accurate and current. - Coordinate with IT colleagues and train or assist users with systems and applications.

Benefits and work setup - Flexible work environment. - Benefits include paid parental leave, medical, dental, and vision coverage, life and accidental death and dismemberment insurance, short- and long-term disability coverage, a 401(k) with company match, paid time off, and holidays. - Compensation is based on the candidate’s experience and qualifications.