Expert Business Analyst, Salesforce

Role overview Set the analysis direction for enterprise business applications, with Salesforce as the primary platform. This senior analysis role leads complex work spanning multiple systems and business functions, clarifies ambiguous problems before they reach delivery backlogs, and establishes practices that help other analysts produce consistent, high-quality requirements.

Responsibilities - Lead analysis for complex cross-system initiatives, from problem definition through launch, including quote-to-cash and customer or professional services processes. - Assess solution options, tradeoffs, dependencies, data ownership, and integration impacts, then recommend a path to business and technology leaders. - Establish analysis standards, templates, and backlog readiness practices using Jira and Confluence. - Coach analysts, review their work, and improve user stories and acceptance criteria. - Partner with product, architecture, and engineering teams to shape roadmaps and sequence epics and stories. - Facilitate stakeholder discussions, guide prioritization with evidence, and lead analysis for user acceptance testing, release readiness, and change management.

Requirements - Bachelor’s degree in business, information systems, or a related field, or equivalent experience. - At least 8 years of business analysis experience with enterprise applications, including 5 or more years working hands-on with Salesforce. - Track record leading large, cross-functional initiatives and defining or improving analysis practices. - Experience mentoring analysts, mapping processes, and understanding integrations, data mapping, and system dependencies. - Strong Agile Scrum experience, including writing user stories and acceptance criteria, and hands-on Jira and Confluence use. - Ability to influence senior stakeholders without direct authority, with clear written and verbal communication.

Nice to have - Salesforce, CBAP, PMI-PBA, or CSPO certification; experience with Zuora, Kantata, Gainsight, Marketing Cloud, Boomi, or MuleSoft. - Knowledge of quote-to-cash, revenue operations, professional services, or customer success; SQL or reporting skills; healthcare or regulated-industry experience.

Benefits and work setup - The listed compensation range is $102,269–$142,155. Benefits include paid time off, holidays, health, dental and vision coverage, life insurance, and retirement savings. - Visa sponsorship is not offered; applicants must be authorized to work in the United States or Canada.