Client Delivery Program Manager (CDE PMO)

Role overview Lead delivery of strategic programs for a financial institution, coordinating project and product implementations across internal teams, vendors, and client stakeholders. The role combines senior client relationship management with oversight of scope, schedules, risks, issue resolution, and outcomes across a portfolio of initiatives.

Responsibilities - Partner with client leaders to shape strategic plans and roadmaps, then guide delivery of the agreed initiatives. - Coordinate cross-functional teams, vendors, and business units to implement products and services, including payment processing solutions. - Maintain program plans covering scope, timelines, and resourcing; track progress against delivery and quality expectations. - Identify and manage risks, dependencies, and escalated issues, developing resolution plans with senior stakeholders. - Serve as a central contact for client communications and advocate for client needs within the organization. - Prepare program updates, performance metrics, presentations, and business reviews for executive audiences.

Requirements - Bachelor’s degree in a related field, preferably systems or business management, or an equivalent combination of education and experience. - At least 10 years of experience in a client support environment. - At least five years of financial services experience. - Strong client-facing, influencing, program management, and issue-resolution skills.

Nice to have - Five years of experience in credit, debit, or e-commerce services. - Familiarity with project management practices and Six Sigma methods. - PgMP or PMP certification.

Benefits and work setup The role is described as remote-first with a flexible environment; travel to client and vendor locations may be needed. Benefits listed include medical, dental and vision coverage, paid leave and holidays, retirement matching, disability and life insurance, wellness resources, and tuition reimbursement.