Virtualization Backup Engineer (Chinese speaker)

Role overview A global data-resilience organization is hiring a Virtualization Backup Engineer to join its Technical Customer Support function, serving as a dedicated hotline for IT professionals running backup and virtualization environments. The role blends deep troubleshooting of Windows and virtual platforms with customer-facing communication and case ownership across the full support lifecycle.

Responsibilities - Perform hands-on troubleshooting and analysis, including detailed log-file investigation. - Act as a technical focal point liaising with fellow IT professionals on complex cases. - Own customer issues from initial case creation through resolution, including diagnosing known issues, defects, or misconfigurations across in-house and third-party components (Microsoft, VMware) and applying break/fix remedies. - Educate customers by clearly explaining how the underlying processes and product interactions work. - Accurately document all customer interactions within SLA timeframes in the CRM tool.

Requirements - Fluent English (reading, writing, and speaking). - Advanced user or administrative-level experience with Windows Server 2016/2019/2022/2025 and Windows 10/11. - Practical knowledge of TCP/IP and networking configuration/troubleshooting, including NAT, ports, DHCP, and DNS. - Ability to quickly learn, understand, and explain technical information. - Strong ownership mindset, taking client issues through to resolution. - Excellent time management skills and the ability to thrive in a fast-paced support environment.

Nice to have - UNIX or Linux administration experience. - Exposure to VMware ESX(i), Microsoft Hyper-V, Microsoft Exchange server administration, or database engines (SQL/Oracle).

Benefits and work setup - 20 annual vacation days, plus four global self-care days and 24 paid volunteer hours per year. - Private medical insurance and income protection during illness or injury. - Annual wellbeing allowance, flu vaccination vouchers, and access to discounted corporate health insurance. - Free, confidential counselling and coaching via an Employee Assistance Program. - Learning opportunities through on-demand platforms, workshops, mentoring, and an annual Global Day of Learning.