Technical Account Manager - Riyadh

Role overview

This is a senior post-sales Technical Account Manager role based in Riyadh, Saudi Arabia. The position partners with enterprise customers to ensure successful adoption of a leading data resilience and protection platform, acting as a trusted advisor across architecture, implementation, and ongoing optimisation. The scope blends technical consulting, project leadership, and long-term account management for mission-critical data and AI infrastructure environments.

Responsibilities

- Lead post-sales technical engagements, including planning, architecture, coordination, and delivery oversight for data protection and monitoring solutions. - Provide end-to-end project guidance spanning project plans, schedules, communication plans, resource plans, and regular status updates. - Assess customer environments, design fit-for-purpose solutions, and resolve post-installation technical issues. - Estimate implementation effort and produce white papers, solution guides, best-practice documents, and custom technical documentation. - Deliver onsite knowledge-transfer sessions and document configurations and completed activities. - Analyse installed environments and recommend optimal configurations, while serving as the liaison between the customer and internal support teams. - Identify additional opportunities where the platform can address further customer needs, and contribute feedback to improve internal processes and documentation.

Requirements

- At least five years of experience in the IT industry. - Industry credentials such as VMware VCP, Microsoft MCSE, or equivalent, plus project management frameworks such as Prince2, ITIL, or PMP. - A bachelor's degree in a technology discipline (or equivalent combination of education and experience). - Hands-on experience with core data resilience, backup, and recovery products. - Demonstrated consulting and project management background with the ability to run multiple accounts in parallel. - Deep familiarity with virtualisation (VMware, Hyper-V), enterprise storage and backup architectures, networking protocols and equipment, enterprise applications (Exchange, SQL, Oracle), Kubernetes platforms, data centre and business continuity practices, and working knowledge of cloud and security technologies.

Nice to have

- Familiarity with disruptive storage platforms and emerging data management, protection, and analytics tooling.

Benefits and work setup

- Onsite customer-facing role based in Riyadh with occasional overnight business travel. Candidates must be permanently located in Saudi Arabia. The employer is an equal opportunity organisation committed to confidentiality throughout the hiring process.