Incident Response Director - Coveware

Role overview Lead incident response operations that help organizations recover from cyberattacks, while improving the experience clients receive throughout each case. The role combines hands-on case leadership with operational oversight, process improvement, and responsibility for developing a team and contributing to product direction.

Responsibilities - Manage incident response cases and guide clients from onboarding through resolution, including setting expectations about how cases will progress. - Negotiate with cybercriminals and oversee the financial operations associated with settlements. - Coordinate with commercial partners and law enforcement contacts. - Follow and improve operational compliance procedures, case throughput, and internal efficiency. - Identify operational patterns and bottlenecks, then develop process or technology improvements based on data and customer feedback. - Help shape product priorities, recruit and grow a team, and represent the service to clients or at industry events when needed.

Requirements - Experience in private-sector cyber incident response operations. - At least one year of management experience, with experience recruiting and building a team. - Strong client communication, project management, and stakeholder coordination skills. - Ability to improve processes using operational data and customer feedback. - Understanding of the controls, regulations, and policies that support sound operations. - Willingness to take on individual case work as well as leadership responsibilities.

Nice to have - Cybersecurity qualifications or certifications. - Interest in contributing to product development and prioritization.

Benefits and work setup - The position is limited to applicants permanently located in the United Kingdom. - Benefits include 25 paid vacation days, four additional wellbeing days, paid volunteer time, private medical, dental, and vision coverage, life insurance, income protection, and a matched pension plan. - Other offerings include travel insurance, employee assistance services, and learning resources such as mentoring, workshops, and on-demand courses.