Solutions Engineer, Mid-Market

Role overview

Guide prospective and existing customers through the technical evaluation of a business security and compliance platform. This pre-sales role combines product demonstrations and trial support with customer discovery, integration guidance, and feedback that can inform sales strategy and product priorities.

Responsibilities

- Lead technical conversations and maintain the technical relationship with prospects and customers. - Learn the product’s capabilities, integrations, configuration options, partner ecosystem, and competitive position. - Help prospects navigate product trials and assess how the platform fits their security and compliance needs. - Gather customer feedback and share market needs with product teams to help shape functionality and active sales opportunities. - Create useful product examples, documentation, and other materials for customers. - Improve coordination between pre-sales and post-sales teams, contributing to a collaborative and continuously improving team environment.

Requirements

- At least 3 years of customer-facing technical experience in solutions engineering, sales engineering, technology consulting, or a similar role. - Experience with B2B software-as-a-service products and hands-on exposure to cloud platforms such as AWS, Google Cloud, or Azure. - Familiarity with Windows, macOS, or Linux and cloud application architecture. - Strong organization and project management skills, including the ability to work in a fast-moving environment with limited structure. - A persuasive, technically curious approach and the ability to listen closely, discuss strategy, and work through implementation details. - Authorization to work in the United States without current or future employer sponsorship.

Nice to have

Experience in governance, risk, and compliance or cybersecurity is especially relevant. Familiarity with REST APIs and service integrations is a plus. The listing also values thoughtful use of AI tools in day-to-day work.

Benefits and work setup

The listing describes equity, health coverage, paid parental leave, wellness and remote-work stipends, retirement matching, flexible paid time off, and paid holidays. Remote work is supported, with offices in several international cities and commuter benefits for employees reporting to select US offices.