Sr Service Delivery Manager

Role overview Oversee the planning and delivery of complex service projects, keeping work aligned with client objectives, agreed budgets, and delivery expectations. This senior role combines project oversight, client relationship management, risk control, and coordination of internal teams and external providers.

Responsibilities - Plan and manage project execution, tracking progress against business objectives, timelines, and financial constraints. - Manage project budgets and profitability measures while seeking efficient delivery. - Serve as a subject matter resource, clarify client requirements, and share domain knowledge with stakeholders and teams. - Identify project risks, develop mitigation plans, and resolve issues that could affect delivery. - Act as the main contact for high-profile clients, communicate with senior stakeholders, and maintain alignment on needs and expectations. - Coordinate change management and oversee subcontractor and third-party provider performance; identify opportunities to expand services within client accounts.

Requirements - Bachelor’s degree or equivalent (BA/BS specified in the listing). - At least eight years of service delivery management experience. - Knowledge of ITIL practices. - Experience with enterprise infrastructure and database services.

Nice to have - Exposure to ClearPath OS 2200 is preferred.