Senior Implementation Project Manager

Role overview Lead complex software implementation projects for business customers, guiding engagements from discovery through launch and handoff to ongoing customer teams. The role combines project leadership with enough technical fluency to turn customer goals into delivery plans, coordinate multiple workstreams, and keep stakeholders aligned as conditions change.

Responsibilities - Own project scope, timelines, dependencies, risks, decisions, and next steps across enterprise implementations. - Set up practical engagement plans, governance, communication routines, decision paths, and project documentation. - Coordinate customer and internal technical and business stakeholders, including executive audiences. - Track delivery against agreed services, time, and milestones; raise risks and recommend responses early. - Support consistent delivery practices, mentor colleagues, and use AI responsibly to improve preparation and workflows.

Requirements - At least five years in project management, implementation, professional services, or a related B2B SaaS field. - Experience leading complex customer implementations with multiple workstreams and competing priorities. - Background delivering paid services or implementation packages, including scope and time management. - Ability to develop clear plans from customer goals and communicate recommendations through difficult conversations. - Technical curiosity and familiarity with areas such as SaaS, identity providers, SSO, SCIM, Active Directory, command-line tools, endpoint management, or device trust. - Project Management Professional (PMP) certification.

Benefits and work setup Remote within Canada or the United States, with a preference for Pacific Time coverage. Go-to-market roles include in-person onboarding in Toronto. Benefits listed include health coverage, paid time off, parental leave top-ups, retirement matching, equity for most employees, volunteer days, and a wellness and recognition program.