Remote job
Senior Implementation Manager
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About this role
Role overview Lead implementation and ongoing customer success for healthcare technology deployments, from early planning through adoption and account growth. You will work with operational and executive stakeholders to fit solutions into care and revenue workflows, show measurable results, and build repeatable practices for a growing customer-success function.
Responsibilities - Serve as the primary customer contact during implementation; interview stakeholders, align workflows, share progress, and flag risks. - Manage onboarding from planning and configuration through testing, training, launch, and early support. - Track measures such as time saved and faster turnaround to demonstrate value and inform expansion opportunities. - Coordinate with sales, product, engineering, and marketing to resolve deployment needs and support customer outcomes. - Develop customer success processes, training materials, and playbooks tailored to different customer types. - Support retention and account growth, including introducing additional products where appropriate.
Requirements - 5–7 years of experience in healthcare, such as provider, payer, or healthcare technology settings. - At least 4 years leading healthcare IT or SaaS implementations with direct delivery responsibility. - Experience delivering complex projects with multiple stakeholders and measurable outcomes. - Familiarity with customer support workflows and tools, including the transition from implementation to ongoing support. - Strong project management, communication, relationship-building, and analytical skills; able to turn complex workflows into clear plans. - Comfort working hands-on in a fast-changing environment and balancing strategy with practical problem-solving.
Nice to have - Startup experience or experience in cardiology or oncology.
Benefits and work setup Remote work is available, with travel of up to 25% for customer implementations. The source also describes flexible scheduling, health insurance, equity, and competitive compensation.