Level 2 NOC Systems Administrator – Linux/Unix Focus

Role overview Provide Level 2 Linux and Unix systems administration in a 24/7 network operations center. The role focuses on resolving escalated incidents, maintaining server reliability across multiple locations, and improving operational practices through monitoring, documentation, and automation.

Responsibilities - Administer development, test, and production servers, including re-imaging, patching, configuration, and shell-level maintenance. - Troubleshoot complex operating system, service, and connectivity issues and own escalated tickets through resolution. - Monitor system health and performance, taking proactive action to prevent or reduce service impact. - Install, remove, and upgrade software packages using native package management tools. - Perform root cause analysis and provide system evaluations and operational recommendations. - Maintain configuration records and licensing data, and create runbooks to train Level 1 analysts. - Use scripting, automation, and AI-assisted tools to streamline administration and incident response.

Requirements - Bachelor’s degree and 2–4 years of relevant experience, or an equivalent combination. - Experience supporting enterprise Linux or Unix systems. - Ability to work rotating shifts in a 24/7 operations environment. - U.S. citizenship and U.S. residency. - Eligibility to obtain any required U.S. government authorizations for access to export-controlled technology.

Nice to have - Experience with distributions such as Red Hat Enterprise Linux, Ubuntu, or SUSE. - Familiarity with Bash, Python, Ansible, or similar automation tools. - Experience using AI-assisted tools for administration and troubleshooting. - Linux certifications such as CompTIA Linux+ or RHCSA.