Staff Product Designer

Role overview Shape the end-to-end experience that introduces people to a digital care program and guides them from discovery through enrollment and first use. This senior design role combines service design, research, and polished visual execution across digital products and real-world steps such as receiving health devices and connecting them.

Responsibilities - Research and define member personas, barriers, and value propositions to inform program-specific experiences. - Map tailored enrollment journeys from initial discovery through active participation. - Design connected digital and physical touchpoints, including shipment tracking, kit unboxing, sensor setup, and scheduling an initial virtual care appointment. - Create refined websites, landing pages, and enrollment materials that clearly explain the offering and build trust. - Work with marketing, hardware and logistics, clinical operations, product, and engineering to align the experience with operational needs. - Present research-backed design decisions and build alignment across teams without relying on formal authority.

Requirements - Eight or more years of UX or product design experience, with a portfolio demonstrating strong visual craft and complex journey design across digital and physical interactions. - Experience conducting user research, defining useful personas, and translating findings into effective product flows. - Background designing consumer enrollment, digital healthcare, or premium commerce and unboxing experiences. - Strong responsive web and native mobile design skills, including flows that connect interface steps to real-world actions such as pairing sensors. - Clear written, verbal, and visual communication; able to explain design decisions and write persuasive, user-focused interface copy. - Bachelor’s degree in design, service design, HCI, or a related field; authorization to work for any U.S. employer.

Nice to have - Experience with hardware and software integrations or logistical workflows such as shipment tracking and appointment routing.

Benefits and work setup Remote opportunity for U.S.-based applicants. The listed annual salary range is $190,000–$210,000. Benefits described include equity participation, manager-approved unlimited vacation, paid parental leave, employer-sponsored medical, dental, and vision coverage, family coverage, HSA and FSA options, and a 401(k) plan.