Partner Program Manager

Role overview Keep daily partner-program operations moving by processing requests, maintaining accurate ecosystem records, and coordinating work across partner operations and commercial systems. This execution-focused role handles partner support queues, application reviews, deal registrations, and onboarding service levels, while identifying bottlenecks that could be improved over time.

Responsibilities - Manage daily partner desk queues, including partner applications, support questions, and directory listing requests. - Review and verify deal registrations and co-selling leads, then route them accurately within required turnaround times. - Maintain partner and account records across customer relationship and operational systems. - Carry out established manual workflows carefully and consistently, meeting onboarding service-level commitments. - Respond to inquiries from partners who are not assigned dedicated management. - Flag process bottlenecks and suggest opportunities for future automation or workflow improvements.

Requirements - Familiarity with partner relationship management platforms and account-mapping tools. - Understanding of common partner channels, including reseller, referral, software integration, and services models. - Awareness of typical partner support requests and the judgment to route them appropriately. - Strong organization, attention to data accuracy, and reliable follow-through across recurring operational tasks.

Benefits and work setup - Remote role, with hiring unavailable in California, Connecticut, New Jersey, New York, Pennsylvania, and Washington. - Some travel is anticipated for in-person relationship building; the source does not specify a frequency. - Benefits vary by location and include healthcare, retirement savings, paid time off, parental leave, and wellness leave. The role may also be eligible for equity and a corporate bonus plan.