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About this role
Role overview Lead onboarding for the largest and most complex enterprise customers of an AI-powered ecommerce operating system. The role blends consultative discovery with hands-on technical configuration, owning each launch from signed contract through full go-live and clean handoff to Customer Success. It is fully remote, requires residence in the Pacific Time zone, and involves no travel.
Responsibilities - Lead consultative discovery with enterprise customers, translating business objectives into onboarding success criteria - Own end-to-end delivery for a portfolio of enterprise implementations, adapting sequencing and detail to each customer's goals and technical reality - Configure and validate the technical foundation of each launch, including tracking, pixels, and integrations with platforms like Shopify, Meta, Google, Klaviyo, and Amazon - Advise on customer tech stacks and recommend integration best practices, escalating to solutions architecture when custom work is required - Validate attribution and data accuracy before go-live, communicating issues precisely to support, product, and the customer - Onboard customers onto an AI agent so teams leave with active AI-led workflows and automations rather than passive dashboards - Run training and enablement sessions for both executive and practitioner audiences - Manage structured risk across the portfolio, escalating with recommendations rather than open problems
Requirements - Working knowledge of the martech and ecommerce stack, including Shopify, Meta, and Google Ads, plus email and SMS platforms, and how attribution behaves across them - Ability to balance technical depth with clarity, going deep with engineers and explaining the same material to a CMO without losing either audience - Proven ability to influence stakeholders without formal authority, including executive sponsors - Disciplined risk management, spotting and acting on exposure rather than just reporting it - Curiosity about AI and willingness to teach customers a new way of working - Knowledge of retail and ecommerce business needs and best practices - Interest in mentoring teammates and raising the bar beyond running an individual book
Nice to have - Prior experience in SaaS, martech, analytics, or ecommerce platforms - Background in customer success, account management, or professional services
Benefits and work setup - Fully remote role based in the Pacific Time zone - Compensation benchmarked to growth-stage market ranges, factoring in function, level, and location - An equal-opportunity environment committed to building a diverse, inclusive team