Customer Value Consultant

Role overview Own post-sale customer success for a portfolio of recurring-revenue customers, helping them turn technology adoption into measurable business results. You will set and manage customer success plans, maintain trusted relationships from operational teams to executive sponsors, and coordinate internal and partner resources around agreed outcomes. Performance is assessed through value realization, adoption, account health, retention, executive alignment, and qualified growth opportunities.

Responsibilities - Create and maintain customer success plans with measurable outcomes, milestones, owners, and actions. - Track adoption and utilization, then translate customer evidence into credible value and return-on-investment narratives. - Lead executive business reviews and align customer stakeholders on priorities, results, and next steps. - Manage the transition from go-live into ongoing adoption, intervening early when milestones slip. - Monitor customer health across adoption, technical status, support experience, and commercial standing; document renewal risks and mitigation plans well in advance. - Coordinate account, technical, support, services, product, renewals, and partner teams around a consistent customer experience. - Identify expansion signals grounded in customer value and adoption maturity, and pass qualified opportunities to account teams.

Requirements - Typically five to eight or more years in customer success, value consulting, account management, technical account management, or a comparable enterprise SaaS role. - Demonstrated ability to improve adoption, show customer value, manage account risk, and support retention. - Executive presence and experience leading outcome-focused conversations with VP and C-level stakeholders. - Skill in building evidence-based business cases and explaining technology outcomes in business terms. - Commercial understanding of recurring revenue, renewals, retention, and expansion signals. - Ability to align cross-functional teams and partners without direct authority, while maintaining clear plans, commitments, and follow-up.

Nice to have - Background in software testing, quality assurance, or a related technology area. - Experience with strategic enterprise SaaS customers, partner or co-sell models, executive reviews, or value realization methods.