EverPro - Customer Support Representative (Remote, CAN)

Role overview

Help customers use landscape and field service software effectively by answering product questions, resolving technical issues, and guiding them through account needs. The role combines hands-on software support with renewals and subscription administration, following each issue through to a clear outcome.

Responsibilities

- Support customers by phone, email, and remote tools, explaining product features and troubleshooting web or desktop application issues. - Own support cases from first contact through resolution or escalation, with timely follow-up and clear records. - Investigate complex problems with internal teams and share recurring customer feedback with relevant colleagues. - Handle renewals and retention discussions, and respond to questions about accounts, subscriptions, licenses, and billing. - Maintain accurate customer records and contribute product guidance, documented solutions, and process improvements to the support team.

Requirements

- At least two years of experience in software support, customer support, or a related customer-facing role. - Strong customer service, communication, and problem-solving skills, including the ability to explain technical topics plainly. - Experience supporting web or desktop software and the ability to learn new products and processes. - Confidence handling renewal, cancellation, billing, and other account conversations with sound judgment. - Strong organization and follow-through, with the ability to manage priorities independently and work with a team.

Benefits and work setup

- Based in Canada, with remote, office, or hybrid work options depending on location; some travel to offices in North America may be required. Applicants must be eligible to work in Canada without sponsorship. - The stated base pay target is CAD $60,000–$70,000 per year, with a variable component in most Canadian locations; final pay depends on location and experience. - Benefits include health and wellness coverage with an annual stipend, a retirement savings plan with a 4% employer match, flexible paid time off, professional development support, and an employee share purchase program.