Director Of Product, Onboarding, Hardware & Supply Chain

Role overview

Set the product direction for internal systems that support customer onboarding, hardware orders, inventory, and supply chain operations. Lead a team of product managers and business systems analysts while partnering with functional and technology leaders to make processes and data work coherently across business platforms. The role combines long-term planning with delivery oversight, adoption, and measurable operational improvements.

Responsibilities

- Define a multi-year vision and roadmap aligned with the needs of onboarding, supply chain, finance, customer care, and related operations teams. - Hire, coach, and develop product managers and analysts, setting clear ownership and outcome expectations. - Own systems and processes spanning hardware orders and fulfillment, inventory, third-party logistics, onboarding, and core business data. - Establish how requests are evaluated, prioritized, planned, and communicated, using outcome-based goals where appropriate. - Lead discovery and delivery of major initiatives, integrations, migrations, automation, and platform improvements from design through rollout. - Evaluate whether new capabilities should be built, purchased, or configured, and manage cross-team dependencies and delivery risks. - Support successful adoption through user communication, training, and usage tracking; keep executives and partners informed about progress and trade-offs.

Requirements

- The source describes a director-level product leadership role, including responsibility for leading product managers and analysts. - Ability to set product strategy and roadmaps for complex operational systems and connect them to business priorities. - Experience translating ambiguous business needs into functional and technical requirements and actionable priorities. - Ability to lead large implementations and coordinate integrations across business, finance, data, and engineering platforms. - Strong stakeholder and executive communication skills, including explaining trade-offs, risks, and technical feasibility. - The source identifies Salesforce and NetSuite among the systems involved; it does not provide a complete list of required qualifications.

Benefits and work setup

- The source describes a hybrid work model, with in-person expectations varying by region. - Compensation varies by geographic zone: the listed base salary ranges are $230,000–$368,000, $200,000–$320,000, or $180,000–$288,000. Total rewards may also include additional cash compensation, equity, and benefits.