Professional Services Engineer II

Role overview Help customers plan and implement workflow automation that fits their operational needs. You will assess existing processes, design and build integrations in customer environments, and guide teams toward production-ready workflows they can test and maintain.

Responsibilities - Scope automation projects from customer requirements, identifying dependencies, blockers, and areas for research. - Review tools, processes, and pain points to recommend an automation roadmap and identify work that is suitable for automation. - Design and build customer workflows that connect security and IT tools through APIs. - Demonstrate workflow concepts, including sketching solutions live with customers, and advise on testing. - Coordinate with project and engagement managers on goals, plans, timelines, and success criteria. - Document and optimize delivered workflows, helping customers operate and maintain them over time.

Requirements - At least five years delivering professional services and implementing SOAR platforms or similar automation solutions. - Strong customer-facing communication and the ability to understand and adapt to customer workflows. - Experience interpreting API documentation and connecting or troubleshooting APIs across security or IT tools. - Familiarity with API authentication methods such as OAuth 2.0 and JWT. - Interest in helping customers reduce repetitive manual work through automation.

Role scope - Contribute to the development of professional services processes and work with product, engineering, sales, and project teams to align implementations with customer needs.