Customer Community & Enablement Manager.

Role overview

Build customer relationships and increase engagement in customer communities while helping users get more value from software products. This is a hands on, customer facing position combining community management, product education, live training, and customer advocacy.

Responsibilities

- Manage and grow participation in customer communities. - Host webinars, workshops, product demonstrations, and other live learning sessions. - Create tutorials, FAQs, onboarding materials, and product walkthroughs. - Encourage customers to join events, research, beta programs, and advocacy activities. - Collect recurring questions and feedback, then share useful findings with internal teams. - Recruit and coordinate participants for product testing and customer research. - Work with education, customer care, and product groups to improve the customer experience.

Requirements

- Experience in community management, customer education, customer success, or a related role. - Confidence presenting, hosting webinars, and delivering product training. - Strong communication and relationship building skills. - Ability to learn software quickly and explain its features clearly. - Experience producing educational materials for customers. - Organized, proactive approach to managing multiple priorities. - Comfort engaging directly with customers on camera and in events.

Nice to have

- Background in ecommerce, online marketplaces, or SaaS. - Familiarity with AI tools and video editing.

Benefits and work setup

- Full time, work from home position. The listing states a salary of $45,000.