Customer Ed Specialist

Role overview Coordinate customer education work as product plans and launches evolve. This execution-focused role connects product and product marketing updates with the education team’s content plans, helping ensure the right learning materials reach customers through the right channels on schedule.

Responsibilities - Attend product and product marketing launch meetings, capture decisions and action items, and turn updates into clear education asset requirements. - Coordinate the creation and release of learning content across in-app guidance, a learning platform, help resources, instructor-led training, certification, and other channels. - Apply AI tools to automate recurring tasks, speed up content production, and reduce manual effort. - Create and maintain templates, trackers, and workflows that keep work organized and provide a shared view of progress. - Keep product, product marketing, and education stakeholders aligned as plans and timelines change; raise risks and conflicts early. - Support day-to-day initiative delivery by tracking deadlines and keeping priorities visible.

Requirements - One to two years of experience in customer education, project coordination, program management, or a related area. - Strong organization skills and an instinct for building repeatable processes, templates, and systems. - Clear communication skills, including the ability to turn fast-moving or unclear information into actionable next steps. - Comfort working with product and product marketing partners and curiosity about how products work. - Willingness to use AI tools for content and workflow tasks and identify useful applications. - Ability to follow defined processes and seek guidance when prioritization or strategy is unclear.

Benefits and work setup The listed base salary range is $60,000–$79,000 USD. The package may also include a performance-based bonus, equity, and benefits.