SOC Team Lead

Role overview

Lead day-to-day security operations during an assigned shift in a 24/7, follow-the-sun service supporting multiple client environments. This hands-on leadership role oversees alert triage, analyst workload, service quality, and incident escalations, while coaching Tier 1 and Tier 2 analysts. The focus is on accurate, well-supported security outcomes and dependable service commitments.

Responsibilities

- Manage the shift’s queue, analyst assignments, and coverage across client environments. - Review automated triage and coordinate human validation to ensure findings are accurate and defensible. - Serve as the quality checkpoint for analysts and uphold service-level commitments. - Coordinate responses to active incidents and communicate clearly with clients during significant events. - Coach analysts, support team morale, and help build a consistent, quality-focused operating culture. - Identify improvements to team practices as security operations incorporate AI-enabled processes.

Requirements

- Experience in security operations and the judgment to make sound decisions quickly during incidents. - Strong written and verbal communication, including client-facing updates during high-impact events. - Ability to maintain quality standards while developing analysts and supporting team morale. - Strong organization and prioritization to balance queue management, coverage, and workload. - Willingness to work a shift schedule that may include nights, weekends, holidays, and on-call rotation. - Continuous-improvement mindset and interest in guiding a team through AI-enabled changes. - Bachelor’s degree in cybersecurity, computer science, information security, or a related area, or equivalent professional experience and certifications.

Benefits and work setup

- The listed on-target earnings range is $110,000–$140,000 and includes base pay and any applicable target bonus; the final range may vary by experience, qualifications, and location. - Benefits include medical, dental, and vision coverage, a 401(k), paid holidays and time off, and paid parental and caregiver leave. - Certification support and continued learning opportunities are available.