Field Service Engineer - Madison Wisconsin

Role overview Keep scientific instruments operating reliably by installing, maintaining, and repairing equipment at customer facilities. The work spans high-value analytical systems, including electron microscopes and chromatography instruments, and combines hands-on troubleshooting with customer support. The position is based around Madison, Wisconsin, with substantial travel and work in varied laboratory and industrial environments.

Responsibilities - Install instruments and investigate faults, carrying out repairs and maintenance at customer sites. - Diagnose technical problems using equipment documentation, diagrams, and schematics. - Communicate clearly with customers, provide professional service, and help them resolve equipment issues. - Manage service visits and records using standard computer and service-management tools. - Work independently in the field while coordinating with colleagues and responding to service needs.

Requirements - Bachelor’s degree in engineering, a related scientific field, or a comparable discipline; no prior experience is required. - Strong mechanical and electronics aptitude, with the ability to trace faults to component level. - Problem-solving skills and the ability to interpret technical diagrams, schematics, and equipment documentation. - Professional written and verbal communication skills and fluency in English. - Familiarity with Windows, Microsoft Office, and service-management software. - Valid driver’s license, ability to travel up to 50–75%, lift up to 50 pounds, and stand for extended periods; able to obtain credentials for customer sites.

Nice to have Experience servicing analytical instruments, ultra-high-vacuum systems, or high-voltage equipment is preferred. Advanced degrees, relevant certifications, and additional language skills are also welcome.

Benefits and work setup The role may involve flexible hours and emergency service calls. Work environments can include cleanrooms, laboratories, cold rooms, loud or variable-temperature areas, heights, and locations where protective equipment or access credentials are required. Exposure to hazardous or toxic materials may occur.