Field Service Engineer III (Semiconductor) Chandler, AZ

Role overview Install, maintain, troubleshoot, and repair sophisticated scientific instruments used in research, industrial, and healthcare settings. This field-based role focuses on electron microscopy and related systems, combining hands-on technical work with customer support, user training, and coordination with service and product teams. The territory is centered on Chandler, Arizona, with regional and occasional international travel.

Responsibilities - Install complex instruments at customer sites and complete testing to confirm they are operating correctly. - Perform scheduled maintenance and diagnose and repair equipment and subsystems, including support for other field personnel. - Travel to customer locations, sometimes on short notice, to resolve problems or provide service coverage. - Build effective working relationships with customers, system users, and colleagues. - Complete service reports, provide maintenance training, and share product quality feedback. - Help update technical documentation and identify unresolved system issues; serve as a technical resource for training.

Requirements - Advanced degree plus three years of relevant experience, or a bachelor’s degree plus at least five years of hands-on technical experience, or an equivalent combination. - Experience installing, troubleshooting, repairing, and calibrating analytical equipment such as SEM, TEM, FIB, or similar systems. - Strong diagnostic experience with ultra-high vacuum and high-voltage systems, or comparable equipment. - Ability to diagnose and repair sophisticated systems down to the component level and interpret schematics. - Professional customer communication skills and working proficiency in English. - Valid driver’s license and ability to obtain a passport and travel regionally and internationally; able to lift up to 50 pounds.

Benefits and work setup The schedule is generally Monday through Friday. The role is based in the Arizona territory, with a preference for someone in Chandler and within an hour of a major airport. Travel may reach 50%, including trips to other states and internationally. Some personal protective equipment and lifting are required.