Remote job
Field Service Engineer
Job details
About this role
Role overview Install, maintain, and repair analytical scientific instruments at customer sites, helping ensure equipment operates reliably for research and laboratory work. This field-based role blends hands-on electronics and mechanical troubleshooting with customer support and frequent travel.
Responsibilities - Install and service a range of analytical instruments, including microscopy and chromatography systems. - Diagnose equipment faults, including issues that may require component-level investigation. - Perform maintenance and repairs while following applicable safety and manufacturing practices. - Explain service findings professionally and help customers restore instrument operation. - Interpret technical diagrams, schematics, and service documentation. - Respond to service needs, which may include flexible hours or emergency calls.
Requirements - Bachelor’s degree in engineering, a related scientific discipline, or a comparable field; no prior experience is required. - Strong mechanical and electronics aptitude, with analytical troubleshooting skills. - Customer service skills and clear verbal and written communication. - English fluency and familiarity with Windows, Microsoft Office, and service management software. - Ability to read technical documentation and manage time and records effectively. - Valid driver’s license, ability to travel up to 50–75%, and ability to lift up to 50 pounds and stand for extended periods. - Ability to obtain credentials required for customer-site access and work collaboratively or independently.
Nice to have - Experience installing, troubleshooting, or repairing analytical instruments. - Background with ultra-high vacuum systems or high-voltage equipment. - Advanced degree, specialized certification, or additional language skills.
Benefits and work setup - Standard weekday schedule, with travel and possible flexible hours or emergency service calls. - Work may involve laboratories, cleanrooms, cold rooms, personal protective equipment, and strict safety requirements.