RCM Implementation Consultant II

Role overview

Help healthcare customers adopt and configure revenue cycle management systems, supporting implementation from workflow discovery through validation and issue resolution. This developing professional role combines customer collaboration, system setup, project coordination, and practical process improvement.

Responsibilities

- Support customer onboarding and implementation activities, tracking milestones and helping keep deliverables on schedule. - Learn customers’ current workflows and configure billing rules, payer settings, and claim processes to fit their needs and recommended practices. - Validate claims and investigate rejections, denials, and processing errors; resolve routine system or process issues and escalate complex cases. - Keep clear records of implementation work, decisions, workflows, and system configurations. - Communicate progress and open issues with customers, project stakeholders, and internal teams. - Look for ways to streamline implementation and customer workflows, using analytics, automation, and AI-enabled tools where useful.

Requirements

- Bachelor’s degree or equivalent experience. - At least two years of experience in system implementation, revenue cycle management, or healthcare operations. - Understanding of revenue cycle workflows and processes. - Strong organization and communication, with the ability to manage competing priorities in a fast-paced environment.

Nice to have

The role suits someone who learns new tools quickly, reasons carefully through problems, and pays close attention to configuration accuracy and documentation. Experience improving operational processes, adapting to changing systems, or using automation and analytics to improve customer outcomes is helpful.