IT Business Relationship Director, Americas

Role overview

This director-level role connects IT delivery with the needs of program and office leaders across the Americas, translating operational priorities into technology plans and explaining technical options in practical terms. The position builds trusted relationships, creates a regular service review and communication cadence, and takes ownership of escalations and cross-office coordination so that IT support works consistently across distributed operations.

Responsibilities - Serve as a senior IT partner to program and office leadership, advising on service performance, planned initiatives, and emerging risks. - Maintain regular engagement with operational leaders and ensure IT priorities and delivery commitments remain visible and aligned with program needs. - Own escalations from offices and programs, coordinating the appropriate response across IT teams, vendors, or leadership. - Learn the operating context of each area well enough to assess whether proposed solutions will work in practice and represent local needs accurately. - Share effective practices across offices and provide a clear route for resolving recurring cross-office questions. - Coordinate technology rollouts across the region, shaping timing and relaying infrastructure, application, and program needs between offices and central IT.

Requirements - Six to eight years in relationship management, business partnering, or program or operations work bridging technical and non-technical groups. - Experience translating operational needs into IT priorities and communicating technical capabilities to non-technical leaders. - Working knowledge of the technology and IT service lifecycle, from planning and delivery through operations and improvement. - Familiarity with service management or delivery approaches such as ITIL, Agile, or Scrum. - Experience defining and tracking KPIs, SLAs, or comparable measures, and leading recurring stakeholder reviews. - Strong written and verbal communication, leadership credibility, and the ability to bring structure to ambiguous situations.

Nice to have

Experience in humanitarian, nonprofit, or similarly distributed operations; Spanish proficiency; and an ITIL Foundation certification.

Benefits and work setup

The position is based in the United States with a hybrid work setup and may require travel to offices in the United States and Latin America. The listed pay rate is $132,000 per year. Benefits include paid sick leave and holidays, paid time off, medical, dental and vision coverage, flexible spending accounts, retirement contributions, disability and life insurance, and an employee assistance program.