Digital Workplace Platform Administrator

Role overview

This technical operations role keeps enterprise AI platforms reliable, secure, observable, and connected to organizational systems. The administrator manages platform configurations and access, troubleshoots service issues, and implements integrations and automations in coordination with engineering, data, and information security teams. The work is primarily behind the scenes, focused on platform operations rather than direct end-user support.

Responsibilities - Administer enterprise AI environments, including user access, API key governance, workspace configurations, and environment settings. - Monitor platform health, usage, API performance, uptime, error rates, token consumption, and integration reliability; investigate and resolve operational issues. - Document configuration changes, environment updates, and deployment procedures, following established change management practices. - Build and maintain integrations between AI tools and internal systems, and develop scripts or automations to support operations. - Coordinate with DevOps, software engineering, and data engineering on deployments, access, and infrastructure dependencies. - Work with information security to support access controls, policy adherence, and review of anomalous usage.

Requirements - Relevant technical experience administering platforms or operating integrations in a production environment. - Ability to troubleshoot system issues using logs, monitoring data, and structured investigation. - Experience managing platform access, configurations, APIs, or deployment processes. - Strong coordination skills for working with engineering, data, and security stakeholders. - Clear technical communication and documentation skills, including writing runbooks, procedures, architecture notes, or internal guides.

Benefits and work setup

The position is remote, with possible in-person work depending on location. Teams span time zones from GMT-8 to GMT+3, so occasional early or late meetings may be needed. The listed annual compensation range is $88,277–$102,451. Benefits include paid sick leave, U.S. holidays, paid time off, medical, dental and vision coverage, flexible spending accounts, retirement contributions, disability and life insurance, and an employee assistance program.