Director, Customer Success (Gracenote Division)

Role overview A director-level role leading customer success within a media and entertainment organization's broadcast division. The position owns the post-sale experience, overseeing customer onboarding, adoption, and long-term account health for media clients. The work spans leadership, operational strategy, and cross-functional partnership across the post-sales lifecycle.

Responsibilities - Direct the customer success function for broadcast media accounts, including team leadership and development - Oversee post-sale implementation programs to ensure smooth onboarding and time-to-value - Drive customer retention, satisfaction, and expansion metrics across the portfolio - Partner with sales, product, and technical teams to translate customer insights into roadmap improvements - Establish operational reporting, KPIs, and playbooks for the customer success organization

Requirements - Senior leadership experience in customer success, account management, or professional services - Background supporting clients in broadcast media, content technology, or adjacent sectors - Demonstrated ability to manage enterprise customer portfolios at scale - Experience building post-sales teams and operational processes - Strong communication and executive stakeholder management skills

Benefits and work setup - Remote role based in the United States - Listed compensation range: $115,500 to $214,500